Refund Policy

This Refund Policy applies to fees paid to AssistGenX for business services including digital marketing, Amazon marketplace support, Shopify website building, WhatsApp automation, CRM setup and compliance coordination. As most AssistGenX services are scope-based and delivered over time, refunds are considered in accordance with the terms below rather than as automatic entitlements.

AssistGenX services are typically delivered against an agreed written scope. Once work has commenced, fees for time, effort and deliverables already provided are non-refundable. Where an engagement is cancelled before work has begun, a refund of any prepaid amount may be considered, less reasonable administrative and onboarding costs.

Monthly services such as social media management, Meta Ads management and Amazon management are billed in advance. A retainer may be cancelled with notice as specified in the applicable proposal. Cancellation takes effect at the end of the current billing cycle. Fees for the active cycle are non-refundable once work has commenced.

One-time setup fees for WhatsApp automation, Shopify builds and similar projects cover configuration, building and handover. These fees are non-refundable once setup work has started. If a project is paused or abandoned by the client, completed work is billed at the agreed rate.

Advertising spend, platform subscriptions, marketplace fees, government fees, domain costs and third-party professional charges are paid directly to the relevant provider and are not controlled by AssistGenX. Such amounts are non-refundable through AssistGenX and are subject to the respective provider's policies.

AssistGenX does not guarantee government approvals, marketplace outcomes, sales, rankings, ROAS or advertising performance. The absence of a specific result is not, by itself, grounds for a refund. Refunds are evaluated based on whether agreed deliverables were provided, not on external outcomes.

To request a refund, please contact AssistGenX through the website contact form with details of your engagement and the reason for the request. Each request is reviewed individually. Approved refunds, if any, are processed using the original payment method within a reasonable period.

AssistGenX may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.